July of 2011 we purchased a foreclosure property and were particularly concerned with the state of the plumbing in the house due to the home not being lived in for several months, along with a number of other plumbing additions that it seemed the previous owner had haphazardly installed on their own. In addition to our home inspector we requested Blair accompany us into the home to do an in depth assessment of the plumbing. While home inspectors are great, they are more generalists as opposed to specialists and we wanted a specialist when it came to the state of the plumbing in the home. Blair made himself available and completed his own plumbing assessment on the property for us; which ultimately resulted in us purchasing our new property. Since the purchase of our new property Superior plumbing has completed plumbing upgrades to our ensuite bathroom and assisted us with hot water tank issues.
We highly recommend Superior Plumbing for any of your residential plumbing needs; Blair is efficient, on time, well priced, and cares that the job is done properly. In times of plumbing emergencies he has even tried to help us over the phone with temporary fixes until we were able to get a professional in. Lastly, for other residential jobs that we have had that have required a trades person we have called on Blair for referrals in the business and he has referred us to reputable people who have also done a very good job on our home. Good company, good person..what more needs to be said other than highly recommended.”
On the first occasion, Blair actually gave me the information to fix the slow drain over the phone. He explained it, step by step, and encouraged me to try it as it would save me money and when I was hesitant, he set up an appointment to come and fix the slow drain.
On the second occasion, I had a plugged/clogged toilet, I called Blair with Superior Plumbing and he was prompt and efficient, explained what steps he was taking to fix the problem. Fixed the problem and during this time, he was conscientious, made sure to protect my floors and leave the room as clean as he found it.
Blair is trustworthy, patient and prompt. I have no reservations in recommending Superior Plumbing and the next time I need a plumber, I will be calling Blair.”
Having already done some research, the amount appeared to be $500 to $800 high. When I mentioned that to that plumber, he just said ‘Wow, that is our regular price.’ I called a second company and explicitly stated that I needed a plumber to replace a hot water tank. They said they couldn’t quote me on a tank without seeing the situation.
I explained, I already had plumber out and I knew what was needed and knew it shouldn’t cost more than $1200. I also said I didn’t want to waste anyone’s time and I didn’t want a plumber sent out if the quote was going to come in over $1200 and authorized the job to proceed as long as it came in under $1200.
In the meantime, Blair, from Superior Plumbing, returned my call from 30 minutes prior and said he could do the job for $700 + GST. This included everything except for possibly replacing a valve that sometimes needs to be replaced. This also happened to be the same price advertised on his website, I explained that I already had a plumber scheduled and thanked him for returning my call.
Later that evening I received a call from the second plumber who arrived at the property and he explained the cost would be $2200 to replace the tank. To say I wasn’t impressed is an understatement. I immediately placed a call to Blair and explained my situation. He said he could be out to the property at 9:00 am the next day and my tenants would have hot water about two hours later. Blair completed the work in the committed timeframe and at the price quoted. It definitely pays to call a few different plumbing companies and it would be definitely worthwhile to call Superior Plumbing. I highly recommend Blair and Superior Plumbing for any plumbing work.”
We found the tradesperson to be competent, conscientious and very personable. In fact, we even recommended him to our neighbours when their hot water heater expired, and we would have no problems recommending him to others if the opportunity should arise.”